Return and exchange rules:
In store:
- No cash refund. exchange only.
Exchange within 10 working days from date of purchase
All items must be in original packaging, clearly untouched, unworn and odor-free, with all tag, bands, seal bands intact. All hair which has been used/opened/tried on can't be exchanged.
No return on full wigs (used or not) liquids, dyes.
Online orders:
Exchange can be made within 10 working days from the arrival of your order. Return courier is paid by buyer.
All items must be in original packaging, clearly untouched, unworn and odor-free, with all tag, bands, seal bands intact. All hair which has been used/opened/tried on can't be exchanged.
We highly encourage you to come and see the hair rather than buying online. Each item may or may not suit a particular person.
Middle man beware: above terms are strictly enforced. You buy to sell at your own risk.
How to exchange your item:
Contact us with your order number by email orders@glamorhair.co.za
Or bring it/courier to: 87 Edison street Wendywood sandton Johannesburg 2144
These items cannot be returned or exchanged for online and in store:
Any tried on, tags removed, fitted, dyed, washed or used hair extensions.
Please decide whether you want to keep them or return them before using them
Any used or unused hair dye and liquid lines cannot be returned. Please note all tints are quality guaranteed but result of a home job/job done elsewhere cannot be guaranteed by glamorhair. Results are depending on hair types, color and current conditions, as well as application techniques.
Full wigs cannot be returned or exchanged. Once its sent out we cannot guarantee the cleanness of the returned wig for the next customer.
We urge you to rather come view wigs in store as we cannot know if a wig suit any person, or not.
Courier or postage fee cannot be refunded on a return due to wrong order placed, wrong address filled by customers or total loss by post office/postnet. You can claim those refunds directly with post office/postnet.
If the wrong product is delivered to you, we will confirm and pay for return courier.
Please contact us within 2 days so we can arrange collection and process are fund or exchange. Item must be in original packaging with all tags intact to qualify for exchange/refund.
All returned item will be checked before exchange/refund is made.
Self collection orders: Please collect within 30 days from ordering and any return, refund, exchange must be done within 10 working days.
Uncollected parcels will be donated to CANCA/SPCA after 45 days, no refund will be given for no collection.