Terms of sale
Online order and delivery
Courier express fee is R85 flat rate within SA delivers all major and regional cities.
Major cities takes 1-3 working days (such as: Johannesburg, Pretoria, Durban, Capetown )
There is no weekend or same day delivery
Regional cities takes 4-10 working days.( Such as: Welkom, Springbok, George )
Courier does not deliver to: Farm, game farm, plot, mines, power station, border posts, national parks, remote cities, embassies, rural addresses/informal settlements without road, road name or house number, post boxes or currently rioting places.
All areas which courier does not deliver to, will go by post office counter to counter postage. Please track and collect your SAPO parcel within 2 weeks.
Mannequin heads or heavy/large parcels can only go with post office to regional areas.
Please contact the relevant courier company on your shipping email with your tracking number to arrange delivery.
Ensure all delivery details are filled in correctly. It will cost you extra to re-deliver due to wrong address filled in. Glamorhair does not take any responsibility or dissatisfaction for late delivery or courier company related issues.
Courier companies is just the 3rd party who deliver from A to B. We do not own the couriers.
Return and exchange rules:
Exchange can be made within 10 days from the arrival of your order.
You can either bring it in to our office or post/courier it back.
Buyer will pay for the return postage.
All items must be in original packaging, clearly untouched, unworn and odour-free, with all tag, bands, seal bands intact
All hair which has been used/opened/tried on can't be exchanged.
We offer try on services at our salon and we highly encourage you to come and see the hair you want.
These items cannot be returned or exchanged:
Any tried on, tags removed, fitted or used hair extensions
Any used or unused hair dye and liquid lines cannot be returned. Please note all tints are quality guaranteed but result of a home job cannot be guaranteed by glamorhair. Results are depending on hair types, color and current conditions, as well as application techniques.
Full wigs cannot be returned or exchanged. Once its sent out we cannot guarantee the cleanness of the returned wig for the next customer
Courier or postage fee cannot be refunded.
Custom ordered items cannot be returned or exchanged
Wrongfully dispatched item
If the product that has been delivered is entirely the wrong item to its title, please contact us within 48 hours so we can check CCTV to confirm and make arrangements.
Item must be in original packaging with all tags intact to qualify for exchange/refund.
All returned item will be checked before exchange/refund is made.
Error and omissions
Glamorhair has taken all reasonable steps to ensure that each product described or depicted on this website and any other information displayed on the website is current, complete and accurate. However content errors may occur. For this reason information displayed on our website is provided without any guarantees, conditions or warranty as to its accuracy.
Products displayed on this website are in stock most of the time for dispatching. Please note due to high crime, we do not keep all online quantity, type and color in the store.
Some items are warehoused or subject to ordering. Sometimes items are sold out in the store and replenished in a few days. We are asking for your understanding, and contact us before coming in to avoid utter disappointment and anger.
We will contact you immediately if an item in your order has gone out of stock.
Warrantee and Guarantee:
All human hair related products are pre tested for authenticity and guaranteed 100%. We could also test them in the store for you to see. You can also take it to a forensic lab for tests.
Glamorhair salon have in house stylist that will do chemical processing at a low cost to you, job guaranteed.
If you choose to dye, perm, bleach hair at home or elsewhere, glamorhair will not take any responsibility for these chemical jobs done elsewhere.
All clips and accessories are guaranteed for 30 days, please bring it in for free repairs.
Electrical Warranty are carried out by supplier. In the slim event of an warranty issue, Customer will bring the electrical tool in, or post it back to be sent to supplier for testing or repairs.
Electrical cannot be returned for refund when it’s out of packaging.
Buy to sell/ hawker /Salon/ middleman beware:
Buy to sell at your own risk. Whether you can or cannot sell what you buy from us. No return on items without original packaging or passed stipulated time frame. and No refund given for stuff out of packaging. Do not buy it unless you can sell it. We do not support any drop ship type selling on our website.
How to exchange /return your item:
Contact us with your order number by email firstname.lastname@example.org
Or bring it/courier/post to: 87 Edison street Wendywood sandton Johannesburg 2144
Email is the fastest way, please indicate your order number
011 656 3779
Please phone within 9am-4pm Monday to Fridays for online order support
Salon Store Hours:
Please note that online process team dont work after hours or on weekends, we will answer all your questions during office hours.
9am-5pm Monday - Thursday
9am-4pm Friday +Saturday
Sundays +Public holidays- closed
Easter weekend, xmas will be closed, please see store hours for further notice
Store address: 87 Edison street Wendywood Sandton JHB 2144