Ordering and packing
Please order directly on our website, or come into our store and buy
We do not take orders over the phone and not able to process manual orders
For custom orders, please come in and choose color from the dye chart. Full payment is required and no return on custom work.
1 working day packing time is required after payment reflects
You can also order online and send your own courier to collect, when its ready. We will send you an email and please use order number to collect correct parcel.
Courier and post office/postnet are simply third party services. We do not own the couriers or own the post office branches. Therefore we take no responsiblity for slow, late, rude services by their staff, their drivers and so on.
Items listed with lead times “2-4 days to order” which are products on pre order, we will order them in once someone pays for them
Travelling time is 2-3 working days to major cities (Gauteng area 1-2 working days, DBN, CPT etc +-2-3 working days)
4-10 working days to regional, remote cities.
Courier does not deliver: Farm(farm or plot in the name) game farm, plot, mines, power stations, border posts, national parks, regional/rural town/township, place without tar road/name etc. & riot areas/Riot universities. These will be covered by post office counter to counter only, we will email you.
Weekends or public holidays are not working days. So if you order after 2pm on Friday, we will only process it on Monday after 9am.
Remote city information: Courier goes to remote cities once a week, so depending on the trip, it could be anywhere from 2 -10 days in between.
Large parcels such and mannequin heads, bulk orders will only go by post office to regional areas, please email us for more info.
Outside SA: We do not arrange couriers/postage outside SA, due to theft at verious couriers and post offices. You can arrange your own couriers for outside SA.
No refund on courier/postage fees from the moment its logged. Courier charges us per log / bag/or per waybill. Couriers does not accept already torn bags ( We cannot tear it open to add something then tape it, this is security risk)
Tracking number explained:
As soon as we pack your parcel, we will send you an email with the tracking information.
Do not track it straight away as it will not yet reflect until the couriers have scanned it in.
Your fast way, courier guy tracking number will reflect from 7pm on working days.
Your DSV and post office tracking number can take 2-3 working days to reflect on their system.
Please contact the courier companies directly for any problems after stipulated time and tracking